wukongjitu Terms of Use
These terms outline the conditions under which we at wukongjitu provide our gaming and sportsbook platform. By creating an account and using our services, you accept our policies on account ownership, deposits, withdrawals, bonuses, and dispute resolution. Our services are available only in jurisdictions where applicable law permits; users remain responsible for verifying compliance with their local regulations.
We operate wukongjitu to serve members across supported regions in Southeast Asia. Our platform offers slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook coverage (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). All transactions on wukongjitu are governed by the conditions set out below.
Our commitment is to maintain transparent operations, protect your account and funds, and provide reliable customer support during business hours. We enforce strict verification requirements, monitor for fraud, and reserve the right to suspend or close accounts that violate our terms. If you have questions about these terms or our practices, our support team is available via live chat, in-app help, or email.
Account creation and verification on wukongjitu
To open an account with wukongjitu, you must be of legal age in your jurisdiction and provide accurate personal information. We require an email address, phone number, and identity verification (Indonesian ID card or passport). During account opening, we collect Know Your Customer (KYC) documents to comply with anti-money-laundering regulations and detect fraud. This verification protects you and our platform equally.
You are solely responsible for maintaining the confidentiality of your wukongjitu login credentials. If you suspect unauthorized access, contact our support team immediately. We will not hold you liable for unauthorized transactions if you report them promptly, but we will investigate. You may not share your account with others or use multiple accounts to circumvent our policies.
We reserve the right to request additional documentation at any time—particularly before large withdrawals, during holiday peak periods (Idul Fitri, Idul Adha, Imlek, Nyepi), or if we detect suspicious activity. Failure to provide requested documents may result in temporary account suspension pending verification completion.
Deposits and balance on wukongjitu
We accept deposits via the payment methods listed on our platform: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, Mandini, local payment, online payment). Each payment method processes according to its provider's standard timelines—mobile wallets typically settle within minutes; bank transfers may take 1-2 business hours. Your balance appears in your wukongjitu account once we receive and confirm the deposit from the payment provider.
Your balance on wukongjitu represents your playing funds across all our products—slots, live dealer, sportsbook, and esports. Balance does not accrue interest and does not expire. You may withdraw your balance or any portion of it according to our withdrawal policy, subject to account verification and standard review windows.
Withdrawals and payout policy
We process withdrawal requests during business hours, Monday through Friday. To withdraw, you must have completed account verification and must request withdrawal to a payment method registered under your name. We do not permit withdrawals to third-party accounts. Withdrawal review typically completes within standard verification windows; we will confirm receipt and processing status via email.
Withdrawal amounts are subject to your account history and any regulatory holds. Large withdrawals (particularly for new accounts) may require additional documentation to comply with anti-money-laundering standards. We retain the right to split large withdrawals across multiple transactions if payment providers impose limits.
We at wukongjitu enforce transparent deposit, balance, and withdrawal practices to ensure your funds are always yours and accessible according to our stated policy.
Bonus terms and conditions
When we offer promotional bonuses (welcome offers, tournament prizes, seasonal incentives), we include specific terms that govern eligibility, validity windows, and any playthrough requirements. Bonuses are not guaranteed and may be withdrawn or modified at our discretion. We reserve the right to forfeit bonuses from accounts we determine have engaged in bonus abuse, such as rapid deposit-and-withdrawal cycling or colluding with other players.
All bonuses are subject to account verification. If your account is not fully verified when a promotional period expires, you may forfeit the bonus. Bonus funds that expire are removed from your balance automatically; your own funds remain intact.
User conduct and account suspension
We enforce strict policies against fraud, money laundering, identity theft, and collusion. We monitor for suspicious patterns—including rapid account creation and abandonment, unusual bet sizing, and coordinated play. If we detect violations, we reserve the right to suspend or close your account, forfeit your balance, and report the activity to relevant authorities.
We also prohibit the use of bots, scripts, or automated tools to access wukongjitu. Your account is for personal use only. Violations may result in permanent account closure.
Core wukongjitu policies
- Account verification is mandatory before withdrawal; we enforce Know Your Customer standards
- Your balance is always yours; we hold your funds in segregated accounts separate from our operating capital
- Deposits and withdrawals operate transparently with documented timelines
- We monitor for fraud and reserve the right to suspend accounts pending investigation
- Bonuses are promotional offers subject to specific terms; regular account balance is not affected by bonus expiry
Dispute resolution and our commitment to you
If you believe we have acted in breach of these terms, contact our support team with documented evidence. We will investigate complaints about missing deposits, unauthorized transactions, or system errors within standard review windows. Our team operates during business hours and responds to support requests via live chat, email, or in-app messaging. We commit to responding to all complaints within 48 hours during business days.
We maintain detailed transaction logs and account records. If a dispute arises, we will retrieve this documentation to establish the facts. If we determine we are at fault, we will correct the error—restore withdrawn funds, reverse erroneous charges, or grant compensation as appropriate. Our goal is to resolve disputes fairly and transparently.
Jurisdiction and applicable law
Our services are available only where local law permits. Users accessing wukongjitu accept that they alone are responsible for verifying compliance with their jurisdiction's regulations. We do not offer our services in locations where online gaming or sportsbook activity is prohibited. These terms are governed by the law of the jurisdiction in which wukongjitu operates; any legal action must be brought in our designated venue.
Changes to these terms
We may update these terms at any time. Material changes will be communicated via email and our platform. If you continue using wukongjitu after a change, you accept the updated terms. We encourage you to review these terms periodically to stay informed about our policies.
Your ongoing use of wukongjitu constitutes acceptance of our current terms. If you have questions or wish to discuss any provision, our support team is available during business hours. We remain committed to operating wukongjitu fairly, transparently, and in compliance with applicable law across all supported regions.